At L Real Estate, we comply with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). These principles guide how we collect, use, disclose, store, secure, and dispose of your personal information. For more details on the Australian Privacy Principles, visit The Office of the Australian Information Commissioner at www.oaic.gov.au.

We automatically collect certain information when you visit our website through third-party vendors like Google Analytics. This aggregated and anonymous information includes visit numbers, dates, times, and frequently visited pages, collected solely for statistical purposes.

You may choose to provide personal information by emailing us questions, registering for newsletter. Sometimes, we may combine this automatically collected information with other data, including personally identifiable information you have provided voluntarily.

L Real Estate uses and discloses personal information to our employees, contractors, or third-party vendors who need it to fulfil transactions or provide services to you. These contractors may be located within or outside of Victoria.

Collection of your Personal Information

Personal information is any information or opinion that identifies you. Examples of personal information we collect include names, addresses, email addresses, and phone numbers.

We gather this information in various ways, such as through testimonials, correspondence, phone calls, faxes, emails, our website www.lrealestate.com, media, publications, publicly available sources, cookies, and third parties. While we strive to ensure the accuracy of our website links, we can’t guarantee the policies of third-party sites.

We collect your personal information to provide our services to you, share information with our clients, and for marketing purposes. We may also use your personal information for related purposes you would reasonably expect. You can unsubscribe from our marketing lists at any time by contacting us.

When we collect your personal information, we will do our best to explain why we need it and how we plan to use it.

Sensitive and Third Party Information

Sensitive information, as defined by the Privacy Act, includes details or opinions about an individual’s racial or ethnic origin, political opinions, membership in political associations, religious or philosophical beliefs, trade union or professional body membership, criminal record, or health information.

At L Real Estate, we use sensitive information only for the primary purpose for which it was obtained, for a secondary purpose directly related to the primary purpose, with your consent, or where required or authorized by law.

Generally, L Real Estate collect your personal information directly from you unless it is impractical or unreasonable to do so, such as when you deal with our franchisees instead of us. Occasionally, we may obtain personal information about you from third parties, including your representative, publicly available sources, referees when you apply for a position with us, when you transact with our franchisees, or if you apply to become a franchisee.

Information that we Collects

When you engage with our services on our online channels, we collect information in two ways: the information you provide directly (personal information) and the information we gather from your interactions with our services (aggregated information collected anonymously). If you join our social media communities, we can access your public profile, which may include your name and photo. Additionally, we may collect information such as the type of device you use, your age, gender, and interests through third-party vendors like Google Analytics, Facebook Insights, and Twitter Analytics.

When you access social media or subscription channels like Instagram, Facebook, LinkedIn, Google Reviews, and YouTube, please remember that any information you post is publicly visible. We recommend that you check and adjust your privacy settings on these platforms regularly to ensure you know what information you are sharing and with whom.

At L Real Estate, we encourage thoughtful sharing on our social channels. Please ensure you have consent before sharing third-party personal information, such as email addresses and phone numbers. Our social channel administrators may remove posts if there are concerns about consent or data privacy, without prior consultation.

Personal Information

Your Personal Information may be disclosed to third parties when you provide consent for its use or disclosure, and when required or permitted by law.

Protection of Personal Information

Your Personal Information is stored securely to protect it from misuse, loss, and unauthorized access, modification, or disclosure.

Retention and Destruction of Personal Information

When your Personal Information is no longer necessary for the purposes for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files, which we will retain for a minimum of seven years.

Accessing and Correcting Personal Information

You have the right to access and update the Personal Information we hold about you, subject to certain exceptions. To request access, please contact us in writing.

L Real Estate does not charge a fee for access requests, although we may impose an administrative fee for providing copies of your Personal Information.

To protect your Personal Information, we may require proof of identity before releasing the requested information. We are committed to ensuring that your Personal Information is accurate, complete, and up-to-date. If you find that the information we hold is inaccurate or not current, please notify us as soon as possible so we can make the necessary updates and continue to provide quality services to you.

Policy Updates

This Privacy Policy may be updated periodically and the latest version will always be available on our website. If you have any questions or concerns regarding our Privacy Policy, please contact us via our contact page.